#Troubleshooting

A deck has one template, and every card in that deck follows it. The template sets the field names, types, order, sides, and default settings. Each card supplies its own values, and a card can leave some fields empty. See Templates and presets.

A template change applies across the deck, so it can update many cards at once. That same reach is why editing the template can also remove content from cards you did not open individually.

Deleting a field removes that field and its stored values from every card in the deck. Use it to drop the same unused text or values everywhere in the deck. Changing a field's type can also erase values or formatting. Export a backup before restructuring a populated deck. See Templates and presets.

By default, every card uses the template's field settings. To change one card, open its editor, tap the gear beside the field, turn off Use Template Settings, adjust General Settings or the field's Specific Settings, then return and save the card. That override stays on that card. Turning Use Template Settings back on returns it to the template defaults. Field type and the deck's field structure are still changed in Deck Detail → Deck Setting → Deck Template, not in the card override. See Field settings and card sides.

Deck template settings apply across the deck. Deleting a field also removes its stored values. Use templates to understand deck-wide changes before editing further.

1. Check whether you opened practice from a Home deck or scheduled review from an SRS set.
2. For SRS, confirm the set has linked decks and those decks contain cards.
3. Check due times and Review Ahead Limit; a card scheduled for later may not be eligible yet.
4. Check the set's daily limits, weekday-specific limits, and card status.
5. If a session is blocked by credits, use credits and missions.

Disabled cards are excluded from SRS review. Suspended cards can still be included by the suspended-card quota. Do not use “suspended” as a synonym for “never review.” See Card status and Daily limits.

Check that the card has content and its template assigns a field to Front, Back, or Both. A Note field is not a front/back field.

Check the two selected fields and the cards' content. Matching can use only eligible cards with usable values in the chosen fields. See Matching practice.

Enable Include header so the first row is treated as labels rather than data.

That is the per-import CSV limit. Split the file and import the remaining rows separately.

Correct Field Mapping and verify the deck template's field sides.

Check that the original archive contains it, or assign the media separately in CSV import. Missing media can be imported as blank.

Each image/audio file must fit the 10 MiB limit. Reduce the file size and retry.

Assign fields to Front, Back, or Both in the deck template before studying or exporting.

Simplify or split the source collection; check Anki limits.

Free device storage for both preparation and the imported collection, then retry.

Reduce the reviewed import or use another deck.

Use a starter template from the destination deck; preserve its field IDs, types, and sides.

Turn off Override existing for an independent copy, or use cards belonging to the destination.

Export again with the referenced decks, tags, and presets included.

AI generation uses its own weekly allowance. Open the deck's Generate with AI screen, then AI Settings → AI Usage Limit, and check the UTC reset time. Review credits do not replenish that allowance. Existing drafts can still be reviewed and saved.

A partial result can still be useful. Open it, save the cards you want, and use the send arrow for a clearer follow-up. You do not have to discard the cards that were generated. AI cannot generate images at the moment, however, it can use an image you provide. For Image Occlusion, AI can place several masks on that same image. An Image field stays empty, and the other fillable fields can still be generated. Add the media after the cards are saved.

A generated count does not mean the cards are in the deck. A result stays a draft until Add Cards succeeds. Reopen Review cards in the active conversation and save the cards you want. If you confirmed Discard this generation?, the unsaved cards and the conversation are lost.

The composer accepts a written prompt, camera or photo images, and TXT, CSV, MP3, WAV, and M4A files. PDF and DOCX are not supported at the moment. See AI sources and allowance.

Check Flashnerd's camera, microphone, and photo permissions in your device settings. With limited photo access, make sure the selected image is permitted. For TTS, check the field's language and source text and confirm that the needed voice is installed. See TTS and Audio Recording for playback and recording controls.

Initial sign-in needs a connection. Reopening offline also needs an existing local profile and a still-valid saved session from a successful online verification. Connect and retry before changing accounts or clearing storage. See Offline use.

Open Settings → Account Info and confirm you used the expected linked provider account. Each Flashnerd account has its own local profile. A new device does not automatically download cards from another device; import your backup.

That provider identity belongs to another Flashnerd account. Choose a different provider account or sign in to the existing one. Linking does not merge collections. See Linked accounts.

Daily missions, check-ins, and ad quotas reset at 00:00 UTC; weekly missions reset on Monday at 00:00 UTC. SRS daily limits and study statistics instead use the configured local Next Day Starts At boundary.

Statistics also distinguish unique cards from repeated attempts, observed retention from estimated recall, and imported history from local events. Check the selected scope and metric definition in Statistics.