> For AI agents: the complete documentation index is available at https://docs.flashnerd.com/llms.txt, the full documentation bundle is available at https://docs.flashnerd.com/llms-full.txt.

# Contact support

Email [support@codevia.co](mailto:support@codevia.co?subject=%5BFlashnerd%5D%20Inquiry) for help with Flashnerd. You can also open **Settings → Contact** to start an email with the subject **\[Flashnerd] Inquiry**.

## Include enough detail to reproduce the issue

1. Describe what you were trying to do and what you expected.
2. List the steps from opening the relevant screen to the problem.
3. Copy the exact error message, including whether it happened during preparation, review, saving, or sharing.
4. Include your app version, phone model, and iOS or Android version.
5. Mention whether you were online, using a new device, or restoring/importing data.

## Share a useful screenshot

Show the relevant screen and message. Remove private card content, account identifiers, and personal details before sending a screenshot. Never send passwords, verification codes, sign-in tokens, or private API keys.

You can use this template:

```text
Subject: [Flashnerd] Inquiry

What I was trying to do:
Steps:
1.
2.
3.

Expected result:
Actual result / exact message:
App version:
Phone and OS version:
Approximate time and time zone:
Relevant file format / size (if importing):
```

Before sending, check [Troubleshooting](https://docs.flashnerd.com/help/troubleshooting.md) for common fixes. If the issue concerns missing study data, keep your original export files and avoid clearing the app's storage while investigating.